Streamline hotel operations, create highly personalized guest experiences and maximize property revenues.
Immediately after a guest confirms a booking, Andrea, your hotel’s AI assistant on Cord.travel sends them a welcome message to let them know that the reservation is complete. This quickly establishes a direct and personal line of communication with your guest.
Now that you have established the ideal conversation setting for the personalized experience you want to deliver to the guest, the guest finds it easy and straightforward from theron to initiate their own requests as well.
You message your guests directly from Cord.travel whilst they text you through the messaging channel of their choice - SMS, Whatsapp, Messenger, RCS.
Andrea fields requests from your guests and responds in under a second whilst routing all actionable items to the right department or associate, back-of-house.
Andrea works for your hotel 24/7/365. Very much as a member of your team - and she never gets tired at work like we humans.
More than 80% of the travellers would love to text their hotel. And texts that you sent could be opened by your guests 98% of the time.
Customer satisfaction scores are higher for business text messaging than any other communication channel currently available.
Conversations start and stop at guest’s own convenience. And conversation history is always visible for quick reference.