Streamline hotel operations, create highly personalized guest experiences and maximize property revenues.
With Smart-Upsell on Cord.travel, you sell not just the rooms, but amenities and services for revenue maximization.
By answering questions as to what to sell to which guest and when and proactively merchandising these offerings to those guests, your hotel can find way more success with your upsells.
Merchandising also offers an opportunity for showcasing the various amenities at your hotel.
While seasoned travellers may know how to get an upgrade or a late checkout, most guests end up not asking for extras because they are unfamiliar with the process.
With Smart-Upsell, we help you gracefully present your facilities like the spa, your restaurants, the bar, poolside services, business services all through the stay.
And with everyone in your hotel connected through Cord.travel back-of-house messaging infrastructure, associates can message Andrea when a particular facility is underutilised for the Smart-Upsell engine to send real-time offers to the guests most likely to accept the offer.