WhatsApp has over 2.0 billion users worldwide.
Cord.travel Digital Front Desk makes it easy for Guests to message your property at various stages of the Stay and receive instant responses to their questions/requests on WhatsApp.
The first step in the process is to acquire a WhatsApp Business Number for your property.
When Guests visit your Property’s Facebook Page, the Send Message button on the Facebook Page initiates a new conversation or restarts an earlier conversation with your Property on WhatsApp.
Have a Guest Chat Widget for WhatsApp on your property’s Website. This will automatically connect to your property’s Cord.travel Digital Front Desk.
This integrates the WhatsApp experience directly into your Property’s website including when the Guests are in the process of booking a room.
Recent chat history between the Guest and the Property’s Cord.travel Digital Front Desk is automatically loaded, thus creating a single experience for the Guest and also enabling the Guest to continue the conversation even after they have left the Property page.
Ads that click to WhatsApp allow you to add a call-to-action button to your ad that will open a conversation with your property’s Cord.travel Digital Front Desk on WhatsApp.
Here, you leverage Facebook targeting to find Guests with an intent to travel to your Property’s city/location in the near future, say in the next two weeks.
You can also create a look-alike audience to target your ads. This way, you can reach new people who are likely to stay at the property because they are similar to your best existing Guests.
The wa.me short url directs users to your Property’s Cord.travel Digital Front Desk on WhatsApp.
wa.me can be displayed as QR codes which can be scanned with the Guest’s phone camera and quickly connect with the property’s Cord.travel Digital Front Desk on WhatsApp.
wa.me link opens a new channel in the Guest’s phone if they have not conversed with you as yet or takes the Guest to the existing conversation with your property on WhatsApp, if they have already conversed with you.
Again, these restrictions are limited to the templates. Nothing stops the property from sending an offer or a survey request or upsell to a guest who is already in conversation with the property in the last 24 hours!
Guests can also start a conversation with your Property on WhatsApp by clicking on the short link
13123139858 is the WhatsApp Business Phone No, including the Country Code. In this example, +1 312 313 9858
Point your phone's camera at the QR code. Your phone should be around a foot away from your computer screen when you do this.
Wait for the QR code to scan.