WhatsApp has over 1.5 billion users worldwide.
Cord.travel GXM makes it easy for Guests to talk to your property at various stages of the Stay and receive instant responses to their questions/requests on WhatsApp.
The first step in the process is to acquire a WhatsApp Business Number for your property.
When Guests visit your Property’s Facebook Page, the Send Message button on the Facebook Page initiates a new conversation or restarts an earlier conversation with your Property on WhatsApp.
Have a Guest Chat Widget for WhatsApp on the property’s Website. This will automatically connect to your property’s Cord.travel GXM bot.
This integrates the WhatsApp experience directly into your Property’s website including when the Guests are in the process of booking a room.
Recent chat history between the Guest and the Property’s Cord.travel GXM bot is automatically loaded, thus creating a single experience for the Guests and also enabling the bot to continue the conversation even after the Guest has left the Property page
Ads that click to WhatsApp allow you to add a call-to-action button to your ad that will open a conversation with your property’s Cord.travel GXM bot in WhatsApp.
Here, you leverage Facebook targeting to find Guests with an intent to travel to your Property’s city/location in the near future, say in the next two weeks.
You can also create a look-alike audience to target your ads. This way, you can reach new people who are likely to stay at the property because they are similar to your best existing Guests.
The wa.me short url directs users to your Property’s Cord.travel GXM bot on WhatsApp.
wa.me links can be displayed as QR codes which can be scanned with the Guest’s phone camera and quickly connect with the property’s Cord.travel GXM bot on WhatsApp.
wa.me link opens a new channel in the Guest’s phone if they have not conversed with you as yet or takes the Guest to the existing conversation with your property on WhatsApp, if they have already conversed with you.
Again, these restrictions are limited to the templates. Nothing stops the property from sending an offer or a survey request or upsell to a guest who is already in conversation with the property in the last 24 hours!
Guests can also start a conversation with your Property on WhatsApp by clicking on the short link
13123139858 is the WhatsApp Business Phone No, including the Country Code. In this example, +1 312 313 9858
Point your phone's camera at the QR code. Your phone should be around a foot away from your computer screen when you do this.
Wait for the QR code to scan.